Service with a smile

Well I didn't intend on going over to the Ford dealership today but I did. I was in town running errands and drove by to see if they might have moved the SUV from where it was left and sure enough it was still in the same spot. So I went ahead about my business and ended up calling the dealership that I bought the SUV from two years ago. So I explained what was going to the guy that I had bought the SUV from and he walked over while I was on the phone and told the service manager there what I had to say. Right off the top of his head he said it could be one of the two things. He asked if there was anyway I could go over to the dealership and try to start it. I said I could try and then he asked if I would ask the manager to reset the computer and see if they could get it to start if trying the other way didn't work.
So I drove over and went to my SUV and tried to start it up. No go. Well sweetie service walks out and asks what I'm doing. I told her and then I proceed to tell her I would like her to reset the computer to see if we could get it to start that way. She said no. We'll get to it later. I told her I wanted my vehicle off the lot because I knew she wouldn't be able to fix it. She just glared at me. I told her I was talking with the Ford place in El Campo and I explained what was going on with the vehicle and the service manager knew what was wrong with it. She then asks what did they say. I cut her off before she could get the rest of her sentence out and told her if she wanted to know she should take her ass inside and call them. I walked away and didn't look back. I called hubby and told him that what I tried didn't work and that she refused to reset anything. So... Hubby called the tow service that towed the SUV the two times before and asked them to go pick it up and tow it to El Campo. So I go back up to the dealership to get some stuff out of the SUV that I know I'll need. I inform sweetie service that the tow truck would be there shortly to pick up the SUV. I swear I thought she was going to lean over the counter and bitch slap me. She was pissed. She even asked me to repeat myself to make sure she had heard me correctly. I just smiled and looked at the people standing there quietly while she tells me FOR YOUR INFORMATION... you have 0% fuel in the line. I smiled and said okay.At that moment my gut feeling was...she had no clue to what she was saying. I guess I should have told her she needed to be at home baking cookies because she just doesn't know how to run a service department. It's a man thing. Anyway... Two hundred and fifteen dollars later my vehicle is being repaired by a dealership that knows what hell the problem is and fixing it without calling me and saying there is nothing wrong with your SUV. I should have it back sometime next week.